At Global Walkway we want you to be completely satisfied with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy:-
If for any reason you are displeased with your purchase, you can return it to us in its original condition together with a covering letter including full contact details, within 28 days and we will organise a refund accordingley.
Please note that returns of unwanted (non-faulty) goods will incur a 25% restocking charge that will be deducted from any credit raised. Please also note the credit will not include any delivery charges.
If you are returning an item it is your responsibility to insure the item during postage as we cannot be held responsible for damage during transit by any third party. We highly recommend that you pack your item extremely well to minimise any risk of damage and also take out insurance.
If you are returning an item because of an error on our part or because it is defective, we will refund your costs in returning it to us. Otherwise you will be responsible for those charges.
This returns policy does not affect your statutory rights.
Our returns address is:
Global Walkway Solutions Ltd
Unit 44, Commerce Court
Non-UK residents: +44 (0) 1274 668866
UK residents : 01274 668866
Non-UK residents: +44 (0) 1274 668899
UK residents : 01274 668899
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.